All invoices of the seller, Platinum Packaging Pty Ltd, are to be paid according to the terms designated on the Invoice.

Prepaid items are to be paid before goods are shipped. Cash on Delivery (COD) payments are to be made within two working days of the goods being received by the buyer. 30 day accounts are to be paid within 30 days of the goods being sent by Platinum Packaging Pty Ltd. The date of despatch will be recorded on the invoice.

In the event of late payment, the seller may impose a surcharge equal to 2.5% of the amount outstanding per month. Any late payment charges are not deemed to be a penalty, rather a reflection of the cost to Platinum Packaging Pty Ltd of not receiving payment on time. GST will be added to any such late surcharges.

Returns Policy

Platinum Packaging Pty Ltd will take all reasonable steps to ensure all goods supplied are unblemished and of good quality. If any items are deemed faulty by the buyer, then the buyer must notify Platinum Packaging within 7 days of receipt of the goods. The buyer must specify which goods are deemed faulty and the buyer must organise and pay for the return of the goods deemed defective.

Upon receipt of those goods Platinum Packaging will do one of three things. If the goods are already paid for either replacement goods will be provided. Alternatively, a refund or credit note will be provided according to the buyer's preference. If the goods are not yet paid for, Platinum Packaging Pty Ltd will either replace the items in question, or remove those items from the invoice, according to the Buyer's request.